FAQs
Please see below some of the most Frequently Asked Questions. Please contact us If you don’t see your question listed or need further assistance.
We are located in Tahiti, French Polynesia, our products are designed in Tahiti and made in Europe.
Answer richtext
We currently ship to selected countries, you can view the shipping
options and cost during checkout. We offer free standard shipping on all
orders within French Polynesia.
Our limited-edition pieces are crafted in small batches to ensure
quality and exclusivity. Because of this, once they sell out, they are
unlikely to be restocked. We encourage you to purchase your favorite
items while they’re available, as each collection is unique and limited
in quantity. However, you can sign up for our newsletter or follow us on
social media for updates on future collections and new releases!
We provide a size guide to help you find the best fit. If you have
specific questions about fit, feel free to contact us for assistance.
We process orders quickly, so please contact us as soon as possible if
you need to make a change. If the order hasn’t shipped yet, we’ll do our
best to accommodate your request. Unfortunately, we can’t modify or
cancel an order once it’s been dispatched.
We’re committed to quality and want you to love your purchase. If you
receive a faulty item, please contact us within 7 days of receiving your
order with a description and photos of the issue. Check out our Faulty
Policy for more details.
We accept returns within 14 days of the delivery date on eligible items
in original condition. Please refer to our Return Policy for more
information on eligibility and how to start a return.
Our garments are handcrafted in Europe,
making each piece truly one-of-a-kind. Slight variations in print and
color may be present, reflecting the unique artistry of each item.
To help preserve the quality of your garment while minimizing environmental impact, please follow these care guidelines:
Hand
Wash or Gentle Cycle: Hand-wash in cold water, or use a delicate
machine wash with cool temperatures to protect colors and fibers.
Use
Mild, Eco-Friendly Detergents: Avoid bleach and opt for environmentally
friendly detergents to maintain the fabric’s integrity.
Air-drying is recommended to save energy and prevent fiber degradation.
Use a cool iron only if necessary, to preserve fabric texture and shape.
These gentle care practices extend the longevity of each piece and reduce energy usage.
Will I have to pay for customs and duties?
International
orders may be subject to customs duties, taxes, or fees imposed by the
destination country. These charges are the responsibility of the buyer
and are not included in the item price or shipping costs.
Customs policies vary by country; please check with your local customs office for further information before placing an order.